Terms and Conditions

Terms and Conditions


Tracks And Trails PTY LTD Segway Tours

Terms and Conditions for Participation and Booking

All riders take responsibility for having a good sense of balance!

Our Segway tours are based in the Great Aussie Outdoors! Our instructors are hardy mountain folk and our tours go out come rain or shine. Appropriate wet weather should be worn and brought by customers if necessary. Participants are also asked to protect their skin adequately against the sun. If it is necessary for reasons of safety or otherwise, for Tracks And Trails PTY LTD to cancel an activity, or should an activity not go ahead, participants will be given the opportunity to re-schedule at their convenience subject to availability. All efforts will be made to contact customers in advance where possible. All participants will be required to wear a safety helmet which will be provided.

Clothing And Safety

All participants must understand English so that our guides can safely instruct and provide a safe Segway riding environment, we reserve the right to remove people from the tour without refund if this is not the case.  All persons under the age of 18 must be accompanied by a parent or guardian.

Participants must wear closed, flat soled footwear (no sandals or heels please). To operate a Segway X2 safely, participants must weigh between 45kg and 117kg.Our aim is to provide all customers with a fun, exciting and safe experience. We like all our customers to leave with happy memories and huge smiles on their faces. All Segway experiences include a mandatory 15 minute safety briefing and period of basic training. All participants must adhere to the safety instructions of their guide at all times. Any behaviour or actions deemed unsafe by our guides may result in participants being withdrawn from the service provided without re-fund or remuneration.

Advisory Notes

Segway tours and are a great way to relax and have fun, however there are certain recommendations for the safe enjoyment of our activities. It is not suitable for pregnant woman or people with serious medical conditions to ride Segways. Operating a Segway PT requires a basic level of physical fitness and our guides reserve the right to refuse participation to any customer if they feel that they would be putting themselves or any other person at risk. Please consult a Doctor or medical professional for advice prior to participation if you are aware of any issues that may affect the safe enjoyment by yourself or others of the activities provided.

Before participating in any Tracks And Trails PTY LTD activity, participants must first acknowledge and sign an Indemnity Release Form. For participants under the age of 18 this form may also be signed by a parent or guardian.

Public Holiday Surcharge = Family Deals do not apply on Public Holiday days, or days where we are obliged to pay our staff Public Holiday Rates. A modest $5 per rider has been added per rider to accommodate for additional business costs, and we absorb the majority of the costs.

Time Restrictions And Punctuality
For the convenience and consideration of our customers, Tracks And Trails PTY LTD aims to adhere to our timetable of activities. To assist with this please ensure that you arrive at least 5 minutes ahead of your arranged departure time. Failure to arrive on time may result in your trip being cut short or cancelled without refund.  If you are late and the guide agrees to stay back for overtime then you will be charged a surcharge of $50 per half and hour that the tour is pushed back by.

Cancellations And Amendments

If it is necessary for customers to amend or cancel their tour Tracks And Trails PTY LTD will give customers the opportunity to reschedule at their convenience subject to availability where such cancellation or amendment is made by 3:00pm the previous day. No refund or cash alternative will be offered.

All products, tours and services offered by Tracks And Trails PTY LTD are valid as per the dates displayed at www.segwaytoursbluemountains.com.au or any affiliated website.

Any information provided via this website to Tracks And Trails PTY LTD will be kept in strict accordance with The Privacy Amendment (Private Sector) Act 2000 and all other binding State and/or National Legislation. No information will be passed on to any third or un-connected party.

Tracks And Trails PTY LTD is a Registered Australian Business: ABN 88 150 117 865.

Contact Us

If you have any questions or queries about the above information or require any assistance please contact one of our friendly team ahead of your visit using the contact details provided on our home page.